At AG Solar, we take pride in having approachable and knowledgeable office staff, as well as in-house installation and service teams that have been with us for years. We believe that having in-house employees is crucial for a solar company, and here are some reasons why we see it as advantageous:
Quality Control
In-house teams are typically more familiar with our company’s standards and procedures, resulting in higher-quality workmanship. This consistency ensures that installations meet safety and performance expectations.
Accountability
When we employ our own staff, they take full responsibility for their work as it is their primary job. In contrast, if a company relies on contractors, any post-installation issues fall solely on the individual contractor to resolve and they may work for multiple companies with different standards.
Experience and Training
Our in-house electricians receive ongoing training and are knowledgeable about the specific products and technologies we offer. We have an Installation Manager that also oversees all the Electricians and installations day to day and assists where required. This expertise enhances both the installation process and the overall service our clients receive.
Team Coordination
Our in-house teams communicate effectively and work efficiently together, as they are accustomed to each other’s working styles. This leads to quicker project completion and minimises delays.
Customer Service
Companies that utilise in-house employees can provide superior customer service. The teams communicate with the office staff and the whole company is on the same page. The installation and service teams also have the same standards and values as they have been hired as employees by the company. This can assist with the entire process, fostering better relationships and clearer communication between customers, the office, and the installation teams both before and after installation.
Long-term Support
Companies that rely on in-house teams can offer more dependable long-term support for maintenance, warranties, and service. Ultimately, choosing a solar company that employs in-house teams can lead to a more seamless experience and greater assurance of quality and support.
